Refund policy

At Yunae Korea, we want you to feel completely confident trying our Silk Peptide EGF Toner. This policy sets out, clearly and in full, how our 30-Day Money-Back Guarantee works, what happens if an order arrives damaged or incorrect, and how refunds are processed. It applies to every order placed on the Yunae Korea online store. Please read it before contacting us about a refund.

Our 30-Day Money-Back Guarantee

If our toner doesn't work for you, you are entitled to a full refund, no questions asked. Simply contact us within 30 days of the date your order is delivered. You do not need to explain why, and you do not need to send the product back unless our team specifically asks you to.

Why we don't ask you to send products back

Skincare is a personal-care product applied directly to the skin. As a matter of hygiene and consumer safety, a product that has been opened or used cannot be resold. Rather than asking you to ship it back, we issue your refund without a return: you keep the product, and there is nothing to send. In rare cases our team may ask for a product to be returned, for example to investigate a quality issue. If we do, we will give you clear instructions and the return will be at no cost to you.

Time windows

• Money-Back Guarantee: you have 30 days from the date your order is delivered to request a full refund. Requests made more than 30 days after delivery cannot be accepted under the guarantee.
• Damaged, defective or incorrect items: please report these as soon as your order arrives, and in any case within 30 days of delivery, with photos. Beyond 30 days we are unable to accept a damage, defect or error claim, except where the law provides otherwise.

How to request a refund

Email us at support@yunaekorea.com with the following:

• Your full name
• Your order number
• The email address used to place the order

That is all we need for a guarantee refund. You are welcome to share feedback, but it is never required. We will confirm your refund by email, usually within 24 hours on business days. Please do not send any product back unless our team asks you to: parcels sent without our prior written approval cannot be accepted, and you never need to send one to receive your refund.

Damaged, defective or incorrect items

Please check your parcel as soon as it arrives. If a product is damaged, leaking, defective, or not what you ordered, email support@yunaekorea.com within 30 days of delivery with your order number and clear photos of the product, its packaging and the shipping box. Once we have reviewed your photos, we will send a replacement or issue a refund, at no cost to you. You do not need to send the original item back unless our team asks you to.

If your skin reacts

Every skin is different, and we recommend a patch test before first use. If you experience redness, irritation or any other reaction, stop using the product straight away and contact us at support@yunaekorea.com. We will help you with a refund under our guarantee. If a reaction is severe or persists, please seek advice from a medical professional.

Order cancellations

Orders ship within 24 hours of being placed, so if you need to cancel, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full. Once an order has left our warehouse it can no longer be cancelled or changed, but it remains fully covered by our 30-Day Money-Back Guarantee.

Buy 1, Get 1 FREE orders

Orders placed under our Buy 1, Get 1 FREE offer are covered by the guarantee in full. Your refund is the full amount you actually paid for the order. The free product included with your order has no separate cash value and is not refunded separately, and you are welcome to keep both products.

Refund processing

Approved refunds are issued to your original payment method and cover the full amount you paid for the order, including any shipping fee shown and charged at checkout. We will email you a confirmation when your refund is issued. It then usually takes 5 to 10 business days for the amount to appear on your account, depending on your bank or card issuer. For security reasons, we cannot issue a refund to a different card, account or payment method.

Refunds we cannot provide

• Guarantee requests made more than 30 days after delivery
• Damage, defect or error claims reported more than 30 days after delivery (subject to your statutory rights)
• Products purchased from any seller other than the Yunae Korea online store
• A second refund on an order that has already been refunded, or that is the subject of an open chargeback or payment dispute
• Separate refunds for free products included in a promotional offer

Chargebacks

Our guarantee is designed to make payment disputes unnecessary, so please always contact us first. We answer every message, and we would much rather resolve things with you directly. If you open a chargeback or payment dispute without contacting us, we reserve the right to respond to the claim with our order and delivery records, and we will not issue a separate refund while the dispute is open, to avoid duplicate payments. If a dispute is opened on an order that has already been refunded, we reserve the right to contest it and recover any amount refunded twice.

Policy abuse

Our guarantee is offered in good faith, and we honour it without asking questions. To keep it fair for every customer, Yunae Korea reserves the right to decline a refund in cases of fraud: claims made using false information, orders bought to resell, or the same order claimed both with us and through a payment dispute. We may also refuse future orders from customers who repeatedly request refunds. A refund request on an order you have already placed is never refused simply because you have requested refunds before.

Your consumer rights (United States)

Yunae Korea is operated by Pacific Commerce Group LLC, a Wyoming business, and this policy is governed by U.S. law. Nothing in this policy limits your rights under applicable U.S. federal and state consumer protection laws. In the event of a conflict between this policy and applicable law, the law prevails.

Customers outside the United States

If you live outside the United States, nothing in this policy affects the statutory rights you have under the consumer laws of your country. For example, consumers in the United Kingdom and the European Union generally have the right to cancel an online purchase within 14 days of delivery. For health and hygiene reasons, this statutory cancellation right may not apply to a skincare product once its sealed packaging has been opened. Our 30-Day Money-Back Guarantee, however, applies to every order wherever it is delivered, and goes beyond that right. To exercise your statutory right on a sealed, unopened product, email support@yunaekorea.com within 14 days of delivery and we will explain the next steps.

Contact

• Email: support@yunaekorea.com
• Website: the Yunae Korea online store
• Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM ET
• Response time: within 24 hours on business days

Yunae Korea is operated by Pacific Commerce Group LLC, doing business as Yunae Korea.

Business address: 30 N Gould St, Sheridan, WY 82801, United States. This is our registered business address and does not receive returns. If our team asks you to return a product, we will give you the correct return address.